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Return & Refund Policy

Our 7-day return policy and how refunds work.

Last updated October 4, 2026

We want you to love what you ordered. If something isn’t right, you can return it within 7 days of delivery.

What can be returned

  • Unused items in their original, sealed packaging
  • Items that arrived damaged, faulty or different from what you ordered

What can’t be returned

For hygiene reasons we can’t accept returns of opened skincare, makeup, fragrance or personal care products unless they are faulty. Earrings and hair accessories that have been worn are also excluded.

How to start a return

  1. Contact us within 7 days of delivery, choosing Returns & refunds as the subject and including your order number.
  2. We’ll reply with return instructions.
  3. Pack the item securely in its original packaging.

Refunds

Once we receive and inspect your return, we’ll confirm your refund by email. For cash on delivery orders we’ll arrange the refund with you directly. Refunds are usually completed within 5–7 business days of approval.

If an item arrived damaged or incorrect, we cover the cost of the return.