Frequently Asked Questions

Yes. Every product we list is sourced as original stock. If you ever have a concern about an item you received, contact us with your order number and we’ll investigate and make it right.

No. You can check out as a guest with your email and phone number. Creating an account lets you track orders, save addresses and keep a wishlist across devices.

Send us a message through the Contact page and our team will reply by email. Including your order number helps us answer faster.

Add products to your cart, open the cart and choose “Proceed to Checkout”. Enter your contact and delivery details, choose a delivery method and place your order. You’ll receive a confirmation email straight away.

We currently accept cash on delivery. You pay the courier when your order arrives.

Yes, as long as it hasn’t shipped. Contact us as soon as possible with your order number and we’ll update or cancel it for you.

Standard shipping takes 5–7 business days and express shipping takes 2–3 business days after your order is confirmed.

Standard shipping is ৳100 and free on orders over ৳6,000. Express shipping is ৳200.

Signed-in customers can follow every order in My Account → My Orders. Guests can use the Track Your Order page with their order number and email address.

We currently ship to the countries listed at checkout. If yours isn’t listed, contact us and we’ll let you know whether we can help.

You can return unused items in their original, sealed packaging within 7 days of delivery. For hygiene reasons, opened cosmetics and personal care products can only be returned if they are faulty.

Once we receive and inspect your return, we’ll confirm the refund by email and arrange it with you. Refunds are usually completed within 5–7 business days of approval.